在以下情况下，跟踪更新可能会延迟：
1.办理当地清关程序
2.在邮局分拣中心
3.受到罢工，恶劣天气，政治问题等不可控因素的阻碍。
如果您在跟踪更新时遇到任何延迟，我们建议您检查估计的交付时间。 如果您的包裹需要的时间比预定时间更长，请与我们联系。
运输方式和交货时间：[email protected]
Customer Care
My Account
Shipping
Why has my order tracking status not updated?
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.
Shipping methods and delivery time : [email protected]
一般来说，总运输成本将取决于以下因素：
您选择的运送方式（我们提供优先航空邮件，航空包裹注册和加急运送选项）；
包裹寄往的目的地国家；
您订购的商品数量，以及包装的总重量和体积（尺寸）。
我们的建议是登录到您的帐户，将商品添加到购物车，然后查看将自动计算并显示的运费。
How much is the shipping cost?
Generally speaking, the total shipping cost will depend on the following factors:
The shipment method you choose (we offer Priority Air Mail, Air Parcel Register and Expedited Shipping options);
The destination country that the package ships to;
The number of items you order, as well as the total weight and volume (size) of the package.
Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
请注意，总时间=处理时间+运送时间（这不包括任何海关延误，周末，节假日和任何不可预见的情况。）
我们的运输中心周一至周五处理订单。 我们提供各种运输选项：航空包裹注册，优先航空邮件，加急和EMS。
航空包裹注册（10-30个工作日）：您的订单将从发货之日起的10-30个工作日（星期一至星期五）内交付给您。 您将不迟于第30个工作日看到包裹。
优先事项：运送时间因地区而异。 请浏览我们的运输方式以获取更多具体信息。
加急和EMS：您的订单将在5-8个工作日（不包括周末和节假日）内交付给您。 您将不迟于第15个工作日看到包裹。
您将收到一封电子邮件，指出您的订单已发货。
注意：非工作日为目的地国家/地区的星期六，星期日和当地假日。
How long I can receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Our shipping center processes orders Monday-Friday. We offer various shipping options: Air Parcel Register, Priority Air Mail,Expedited and EMS.
Air Parcel Register (10-30 business days): Your order will deliver to you in 10-30 business days (Monday – Friday) from the date it was shipped. You will see your package no later than the 30th business day.
Priority: Shipping time varies from different regions. Please navigate to our Shipping Methods for more specific information.
Expedited and EMS: Your order will deliver to you in 5-8 business days (excluding weekends and holidays). You will see your package no later than the 15th business day.
You will receive an e-mail stating that your order has shipped.
Note: Non-business days are Saturday, Sunday and local holidays in destination country/region.
答：您的订单尚未发货。 我们建议您在帐户中检查订单状态。 转到：查看订单-我的订单。
B.您的订单正在运送中，并且在预计的交货时间内完成，请等待，在大多数情况下，订单将在预计的时间内到达。 如果您的订单尚未到达，并且所需时间比预计的交货时间长，请与我们联系。
C.您的订单可能由于以下原因被退回：
-快递员试图送货给您，但找不到您要签收。
-送货地址不正确或不完整。
-包裹在清关时被拒绝。
D.物品在运输中丢失。
Why haven’t I received my order?
A. Your order has not shipped out yet. We recommend you check the status of the order in your Account. Go to: View orders –My orders.
B. Your order is in transit, and it is within the estimated delivery time, please wait, in most cases orders will arrive within the estimated time. If your order has not arrived and it is taking longer than the estimated delivery time, please contact us.
C. Your order may have been returned for the following reasons:
-The courier attempted to deliver to you but could not find you to sign for the delivery.
-The shipping address is incorrect or incomplete.
-The package was rejected during customs clearance.
D. The item is lost in transit.
可能的原因包括：
答：收货地址不正确。
B.有人签名了包裹。
C.包裹已到达您当地的邮局，将在1-2个工作日内寄出。
D.包裹已交付并留在您的邮箱中。
如果送货地址不正确，请与我们联系。
如果收货地址正确，我们建议您检查邮箱并查看您的财产，以确保它没有被留在外面。 如果找不到包装，请与我们联系。
I did not receive my order, why is the tracking status showing as delivered?
Possible reasons include:
A. The delivery address is incorrect .
B. Someone else has signed for the parcel.
C. The parcel has arrived at your local post office and will be delivered in 1-2 business days.
D. The parcel has been delivered and left in your mailbox.
If the shipping address is incorrect, please contact us.
If the shipping address is correct, we recommend you check your Mailbox and look around your property to be sure it has not been left outside. If you can not find the package, please contact us.
原因和建议
A.您选择的运输方式是固定运输，没有跟踪编号，因此不能跟踪物流信息。 寄出后的固定时间是7-25个工作日。 如果仍在预计的交货时间内，请再等待几天。
B.您的订单刚刚发货，发货信息将在未来几天内更新，我们建议您在未来3-7天内跟踪物流信息。
C.如果仍然显示找不到物流信息，请联系我们的售后客户服务团队，并向他们提供订单号和问题。
What do you mean Not Found ?
Reasons & suggestion
A. The shipping methods you selected is flat shipping , which has not tracking number, so it can’t be track logistics information . The delivery time of flat shipping is 7-25 business days after sent out . If it is still within estimated delivery time , please wait it for more a few days.
B. Your order has just shipped out and shipping information will be updated in the coming days , we recommend you can track logistics information in next 3-7 days .
C. If it still showed that the logistics information is Not Found , please contact our after-sale customer service team and provide them with order number & the problem .
您选择的运输方式是统一运输，没有跟踪编号。
如果您想获得一个跟踪号，则必须选择固定运输以外的其他运输方式。
Why does my order not have a tracking number?
The shipping method you selected is flat shipping , which has no tracking number.
If you want to have a tracking number, you must choose a shipping methods other than flat shipping.